Shipments within Japan will be made through Yamato.
International shipments will be made through DHL.
（※Due to DHL operating hours, shipment will not be made on weekends and holidays.）
Your credit card will be charged immediately upon placing an order. Only under limited circumstances do we allow combining multiple orders under one shipment, and only for orders placed within 5 days of each other. Please contact firstname.lastname@example.org to see if it is possible to combine the orders you have already placed.
Note: We will not refund the full shipping fee for combined orders, as a service fee will be charged by the card companies for the refund.
We accept credit card and PayPal payments. Bank deposits are only supported for customers within Japan.
・Credit Card Payments
We accept credit cards from Visa、Master Card、American Express
※Please note, your card will be charged immediately after placing your order.
We support PayPal payments.
［Use of Personal Information］
Your personal information will only be used for product shipment and correspondence from BUNGUBOX.
BUNGUBOX is responsible for its management and we will not provide it to any 3rd party.
［Product Returns and Exchanges］
Product returns will only be accepted for unused products within one week of delivery.
BUNGUBOX will carry the return shipping fees for any returns when there is a defect in the product shipped.
Please note that order returns that are not due to product defects will be accepted at the cost of the customer.
［About International Shipment］
All international shipping charges are the customer's responsibility. Japanese sales tax is not included in products delivered outside of Japan.
As the website does not know the delivery address of the customer until the end of the purchase, there may be a discrepancy between the price displayed on the product page and the price charged at checkout. The price charged at checkout is the correct price, as the correct tax calculations are made based on the destination address.
Customs and duties charged by the receiving countries are the responsibilities of the customers' and will not be covered by BUNGUBOX, nor are included in the retail price.
Note: Remote Area Shipping Fee for U.S. Residents
Shipping fee is automatically calculated based on location; however, remote area shipping charges may be added separately.
［Shipping rates within Japan］
The following are our domestic shipping rates as of 2022.11.01.
Shipping fees will be waived for orders over 11,000 JPY (inc. tax) within Japan (excluding remote islands).
Orders will be sent via Yamato. If you would like to specify your delivery times, please do so in the comments section of your order. Delivery times can be chosen between the following: